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The Heart of the Matter - CHANGE MANAGEMENT
Murphy’s law makes people aware things go wrong; Nichols’ forth law focuses on avoiding problems before they occur. This is the vantage point of change management and when implemented correctly it will reduce risk and unplanned work. There are many valid and advantageous reasons for change; it is the responsibility of a company’s IT staff to ensure changes are absorbed without adverse impact upon the stability of the IT services being offered. The goals of change management are achieved through standardized methods and procedures used for efficient and prompt handling of all changes. "LearnMore"
“Avoid any action with an unacceptable outcome”
Nichols' Fourth Law Northrop project mgr who knew Murphy)